Newton Health sends automated satisfaction texts, captures feedback, and guides happy patients to leave verified Google reviews building visibility and trust while reducing manual outreach.
Staff rarely follows up with every patient for feedback.
Before scheduling an appointment, patients thoroughly research doctors across platforms like Google, Healthgrades, Vitals, and WebMD to assess trust, experience, and quality. Positive reviews not only build trust but drives new patient acquisition.
After each visit, patients automatically receive a short satisfaction text. Positive responses get an instant review link for the clinic’s Google profile
The practice manager tracks reviews by provider and location, identifying trends and low performing areas directly from the dashboard
Low-score feedback is routed to staff for same-day follow-up, allowing quick resolution before negative reviews appear publicly.
Quantified impact
Increase in monthly
Google reviews.
Improvement in average
rating across locations.
Reduction in negative
public feedback
Newton Health integrates with Google’s verified business interface to post review requests and retrieve performance data in real time
All review surveys and follow-up messages run through encrypted, HIPAA-compliant SMS and email channels for patient data protection
Before using this system, our front desk was constantly overwhelmed. Now patient data is already organized and available when they walk in. The difference in efficiency and patient flow is noticeable every single day.
Outpatient Medical Center Front Desk Supervisor